Policy

Refund and cancellation policy

This policy covers payments to Billion Insights Ventures Pvt. Ltd. for India Property Register: wallet top-ups for the India Property Register API and MCP server, and any other plan agreed with us. Reading indiapropertyregister.com is free and needs no payment.

Effective 12 October 2026.

What this policy covers

The API is prepaid. You top up your account's wallet with ₹500, ₹5,000 or ₹50,000 of credit, plus 18% GST, and each successful call takes ₹0.16 from it. Top-ups are digital services, credited to the wallet as soon as the payment succeeds (see the delivery policy). New accounts also get ₹50 of free credit, once. There are no subscriptions and nothing renews by itself. Where your order or a written agreement with us sets different terms, those terms apply.

Stopping and closing an account

• You can stop using the API at any time: no further charge is ever made unless you top up again. Revoke your keys on your dashboard if you want them to stop working.
• To close your account, write to [email protected] from its email. Unused paid credit is refunded on closure only as listed under When we refund.
• We may suspend or close an account for breach of the terms of use or misuse of data. If we close an account for any other reason, we refund the unused paid credit.

When we refund

• Duplicate payment: you were charged more than once for the same top-up.
• Not credited: money left your account but the wallet was not credited, and we cannot credit it within 2 working days of your report.
• Wrong amount: you were charged more than the price shown when you paid; we refund the difference.
• Our service failure: the API was unavailable for a long period because of a fault on our side; we refund or credit a fair share.
• Unused top-up: if you ask within 7 days of a top-up and none of that top-up's credit has been used (your balance has not fallen below the amount you had just after it), we refund it in full.

A failed or timed-out payment that was debited is usually reversed by your bank or the payment gateway on its own within 5 to 7 working days. If it is not, write to us with the payment reference.

When we do not refund

• Credit that has been used, and the free credit given on sign-up (it has no cash value).
• A change of mind after the credit has been used, or because the records did not suit your purpose. The data is provided on a best-effort basis (see sources, accuracy and reliance); use the free site and the free credit to check that it suits you before topping up.
• Credit on an account suspended or closed for breach of the terms of use or misuse of data.

How to ask for a refund

Write to [email protected] within 30 days of the payment, with the email on your account, the payment or order reference, the date and amount, and the reason. We acknowledge within 2 working days and decide within 7 working days.

How long a refund takes

An approved refund is started within 5 to 7 working days, to the same card, UPI account or bank account you paid from. Your bank may then take a further 5 to 10 working days to show it. GST charged on a refunded amount is reversed through a credit note.

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